Legal Stuff
The Thick End Returns Policy
Returning an item with The Thick End is easy as we offer refund only. Refunds are not available if you’re simply not satisfied with your purchase or have changed your mind regarding the product. Please re-purchase should you require a different style, size or colour.
Please note that items returned must be received within 30 days of the shipping confirmation date, and that items are in their original condition, where the item is unworn, unwashed and has all tags attached. Final sales, promotional items or opened packaged items may be non-refundable. The Thick End reserves the right to deny refund if the item does not meet its Return Policy guidelines.
We guarantee our merchandise to be free of manufacturing defects. If you receive a damaged or defective item, or your item proves to be defective in workmanship or materials even after 30 days with normal wear (excluding stains), we will always accept the item for assessment and provide a refund if validated as faulty.
ITEM DAMAGED DURING SHIPMENT
Our aim with our clients is to resolve any issues or problems that arises with our products and deliver hassle free solutions, so we encourage our clients to immediately contact us once an issue has been found.
You have the right to a full refund on all shipments that arrive damaged provided you inform us within 1 week of receiving the package.
To return an item, please follow the Return Instructions. Once the item is received, we will assess and validate. If approved, we will refund the purchase price and shipping fee of the damaged item.
REFUNDS
Refunds will be made to the same form of payment originally used for the purchase within 7-10 working days. Please note that refund payment times are dictated by the issuing bank and are outside our control. Please consult your bank for more information.
If an item is returned that does not comply with our Returns Policy, we will not approve and process the refund. We reserve the right to not return an item which does not comply with our Returns Policy. Please contact The Thick End team to enquire about the validity of your return if you are unsure.